The Botelho Experience

New York City's Experiential Concierge

As New York City’s only experiential concierge, Botelho is delivering highly personalized access, strategy, and execution for individuals and organizations that expect more than a service; they expect a partner. 

Transportation

By land, air, or sea, we only work with the best transportation companies to provide a seamless, safe, and exceptional experience for our clients.

Dining

From a curated list of recommendations to private dining experiences, we provide a personalized culinary experience.

Broadway

Our Broadway capabilities go far beyond "great seats" or "a meet & greet with the cast". Our packages offer an unparalleled Broadway experience!

Entertainment

From Suites to Private Tours and Meet & Greets, we can deliver anything in the world of sports, concerts, and shows.

Access

From Green Rooms to Exclusive Access to Red Carpet Events, we not only deliver but exceed expectations when it comes to our VIPs.

We Don't Make Reservations, We Create Experiences.

Our mission is to design high-touch, fully customized moments for our members exclusively.

Our service goes beyond the ordinary; we focus on leveraging our network with hundreds of local vendors and venues to create impactful ways to turn an ordinary experience into an exceptional one. 

Please see some case studies below...

Personalized

We recently hosted a family of first-time visitors with three small children. We tailored a full-day tour in a luxury SUV, covering all their desired sights. We also arranged for a photographer to capture their memories and, to ensure their schedule stayed on track amidst traffic, we had one of our pedicab drivers provide a convenient pick-up along the way. They were grateful to experience a stress-free visit to a new city!

Handpicked

A professional baseball player and his wife contacted us at 9 am, needing a shopping spree with different expectations. The player wanted suits, a timepiece, and gloves, while his wife sought a complete wardrobe. We swiftly arranged two personal shoppers and took them to boutiques specializing in their needs within two blocks. We provided a luxury car for convenience, and they left with everything they wanted, even enjoying champagne in the stores. A seamless, delightful experience for our clients!

Immersive

Our client was concerned about customer retention and decided to host a dinner event. We collaborated with a restaurant partner to create a unique experience, including an interactive cocktail class with a Mixologist, a customized menu featuring individual client logos, wine pairings by a sommelier, and a kitchen/wine cellar tour. The event fostered personal connections and led to monthly wine dinners, turning clients into family!

Interactive

A member, having already seen every Broadway show was craving a unique experience so we leveraged our network and found an off-Broadway show with renowned stars. The stars ended up being some of our member's favorites so we got them into the a rehearsal where they got to be one of the first to witness the new show and personally meet their beloved stars!

Curated

We had a member who was a long-time NYC resident seeking a unique experience beyond the usual top restaurants and music venues. Leveraging our relationships, we secured access to a restaurant that doesn't take reservations. We escorted our client past the waiting line outside, through a back alley entrance, and through the kitchen, to a perfect corner table. The chef and owners personally greeted them and to cap off the evening, we guided them to a hidden speakeasy for a nightcap!

What Makes Botelho Different

 

Access

Our power lies within our strong network of carefully selected local vendors, venues, and industry experts that help us to create a member experience that is exclusive, personalized, and unparalleled.

Technology 

Our custom-built technology, backed by over a decade of industry expertise, delivers personalized recommendations aligned with each member’s preferences and lifestyle.

Experiences

In collaboration with our handpicked local partners, we create seamless, all-inclusive experiences thoughtfully curated and priced exclusively for our members. 

Planning

Whether it’s a private lunch or a 500-person reception, we handle everything so guests can enjoy the moment while we do what we do best: deliver exceptional events!

Team

We are not just a team of concierges. We’re career professionals who have turned making people happy into a full-time job. For us, great service isn’t a perk; it is our mission, and we love what we do!

Approach

Being thoughtful, hands-on, and providing a personalized experience is at our core. Every detail of every request is handled by real people who know what matters: discretion, timing, and getting it right.

Botelho Custom Itinerary

Our 3 step process:

1. Submit your request.
2. We curate and confirm the best options for your approval.
3. We handle the booking, the reservation, and all the coordination.

The result:

"One of the best decisions I’ve ever made! Botelho got to know my needs and went above and beyond to make my event special. the feedback I received from my guests was glowing and the process could not have been easier."

Robert via Google

What You Can Expect with Botelho:

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Retention

Providing premium concierge services adds a unique value to a company's or client's culture. Our members have experienced significant improvements in client and employee retention through our services.

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Value

We provide monthly usage reports that also gather user feedback to make sure our members are always seeing measurable results from our services.

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Partnership

By offering custom branded landing pages, vanity email addresses, and monthly new Experience announcements, we ensure our members stay informed, experience exclusive value, and benefit from both promotion and brand enhancement.

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Simplicity

Our team of industry experts are trained to efficiently understand our members' needs and leverage their in-depth knowledge of the city to provide perfect recommendations, every time.

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Efficiency

Time is money. We handle all planning, coordination, and arrangements, to ensure our members consistently enjoy exceptional experiences without the hassle.

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Personalization

Our unparalleled ability to instantly understand our members' needs, creating a personalized experience and forging genuine connections with them through well-crafted questions, sets us apart from competitors, enabling us to offer the perfect recommendations and experiences.

Thank you and we look forward to working with you!
What Our Members Are Saying...

Marc B.

I have used concierge services at various clubs, buildings, and hotels over the years; yet none has seemed so well suited to, and capable of, coordinating and carrying out hard-to-accomplish tasks as Botelho. I'm happy to report that my most recent NYC dining experience -- at a very difficult to reserve restaurant -- went flawlessly because of your efforts. The entire experience was great: The hostess had my name on a list, was friendly and welcoming, and showed my guest and I to a corner table where we were treated like VIPs. Many thanks. I look forward to working with you on the next NYC dining challenge ....

JY

Jackie and team are amazing. Great service, creative ideas, and a thoughtful approach to everything they do. She provides great counsel, has amazing and strong relationships in the market, and is timely and clear with her communication. I would give her a hundred stars if they allowed for it! If you need a trusted partner, contact Botelho!

Cait N.

Botelho’s attention to detail around the minutia of what makes a beautiful client experience was beyond what we could have expected. As someone that wants to make sure my clients have the best time at the most thoughtful & curated venues in NYC, Botelho was above expectations.

Robert D.

One of the best decisions I’ve ever made! They went above and beyond to make my event special and the feedback I received from my guests was glowing. The price was very competitive too! Will definitely be a return customer!

Harry S.

A shout out to Botelho who provided fabulous support for dining options and sightseeing during our stay at the Yale Club of NYC. We have now used them twice and got all the support we could hope for.

Hans W.

Our flight into the city was 2 hours late and we needed to find a fun restaurant that could seat 8 guests on short notice, a week before Christmas no less. Botelho delivered! We all had a great time and my guests couldn't believe we got such a good table on such short notice. 5 star experience!

Don T.

Botelho arranged a wonderful day for my family to tour several sites in NYC that are important to our family history. Our driver was great, and the concierge service could not have been better. I highly recommend this team!

Alice D.

I used Botelho Concierge for a client meeting. The arrangements were amazing and the service was first-class. They will go the extra mile to ensure you have a memorable experience. I would recommend Jackie and her team when you need events or reservations in NYC.

James F.

Botelho was incredibly helpful to us. Not only did they obtain tickets to a sold-out performance that were wonderful orchestra seats, but they called us several times to be sure that we had received the tickets and that there were no difficulties of any kind. Botelho has our unqualified endorsement as being superb!

Aaron R.

WOW! I reached out to them as a last-ditch effort to get a reservation at Carbone NYC less than a week before my trip. I tried for months to get a reservation with no luck. They were able to get me a reservation within 3 hours. Sure, getting the reservation was incredible but what set them apart was when I arrived at the restaurant, Jackie was waiting there to make sure we had no issues getting sat.

Customer service creates long-term clients, and they go above and beyond. I will only use them when I am in the city for future trips.

Sally C.

I booked 3 experiences with them during a trip to NYC with my daughter; and was so glad I did. We were treated like VIP’s at each one; and the owner Jackie was so responsive and helpful. If you are looking for unique NYC experiences with an elevated level of service, they can deliver!

Customer service creates long-term clients, and they go above and beyond. I will only use them when I am in the city for future trips.

Don't settle for anything less than the best.

With a membership to Botelho, you’ll gain access to a world of convenience, luxury, and peace of mind.

Please fill out the form below to get more information about Botelho Membership!